Skip to main content
PropOps uses email and password authentication, with additional security checks that protect your account when you log in from a new location or perform sensitive actions.

​
Signing in

1

Go to the login page

Navigate to your PropOps URL and enter your email address and password.
2

Pass security checks

Depending on your account type and login context, PropOps may present one or more security steps before granting access. These are described in Security checks during login below.
3

Access the platform

Once all checks pass, you are taken to your dashboard.

​
Remember Me

Select Remember Me on the login page to stay signed in for up to 30 days without re-entering your password. Your session will still expire if you sign out manually or if your password is changed.

​
Security checks during login

PropOps applies automatic security checks at login. Depending on your account type and circumstances, you may be shown one or more of the following screens before you reach your dashboard.
What you see: A screen asking you to enter a 6-digit code that was sent to your email address.Why it appears: Your email address has not yet been verified. PropOps requires a verified email before you can access the platform.What to do:
  1. Check your inbox for an email with the subject line containing your 6-digit verification code.
  2. Enter the code in the six boxes on screen. You can paste the full code and it will fill automatically.
  3. Select Verify Email to continue.
If the code has expired or you did not receive it, select Resend Email. A cooldown period applies between resends.Staff accounts do not require email verification.
What you see: A screen showing your current login location alongside your usual trusted location, with a prompt to enter a 6-digit PIN.Why it appears: Your login originated from an IP address that PropOps does not recognise for your account. This could be a new office, home network, or device.What to do:
  1. Check your inbox — a 6-digit PIN was sent to your email address automatically when you logged in.
  2. Enter the PIN in the six boxes on screen.
  3. Select Approve to add this location to your trusted list and continue.
Once approved, future logins from the same network will not trigger this check. If you did not receive the PIN, select Resend PIN after the cooldown period.
If you did not attempt to log in from a new location, do not approve the request. Contact your administrator immediately — this may indicate an unauthorised access attempt.
What you see: A list of documents (such as terms of service, privacy policy, or platform agreements) that require your review and acceptance.Why it appears: Your account type requires you to approve certain documents before accessing the platform. This also appears when a document has been updated since your last approval.What to do:
  1. Select Read Document next to each item to review its contents.
  2. Tick the checkbox for each document you have read and accept.
  3. Select Approve and Continue once all documents are checked.
If you do not wish to accept the required documents, you may select Reject and Terminate, which will close your account.
What you see: A prompt asking you to re-enter your current password before continuing to a specific area or action.Why it appears: You are attempting to access a sensitive area — such as account settings, security preferences, or restricted data — and PropOps requires you to confirm your identity before proceeding.What to do:
  1. Enter your current password in the field shown.
  2. Select Confirm and continue.
You are then taken directly to the page or action you requested. You will not be prompted again for the same area within the current session window.If you enter your password incorrectly too many times, your session will be locked. Sign out and sign back in to try again.

​
Mobile and desktop app authentication

The PropOps mobile app and desktop (Electron) app authenticate using a secure bearer token rather than a browser session. This token is issued when you sign in through the app and is stored securely on your device.
  • Long-lived tokens let you stay signed in across app restarts without re-entering your password.
  • You can revoke a mobile or desktop session at any time from your profile — see Managing your sessions.

​
Managing your sessions

You can view all active sessions for your account and sign out of any of them remotely.
1

Open your profile

Select your name or avatar in the top navigation to open your profile.
2

Go to Sessions

Find the Sessions or Active sessions section within your profile or account security settings.
3

Review active sessions

Each session shows the device type, approximate location, and when it was last active.
4

Revoke a session

Select Revoke next to any session you do not recognise or no longer need. That session is invalidated immediately — anyone using it will be signed out.
If you see a session you don’t recognise, revoke it immediately and change your password. Contact your administrator if you suspect your account has been accessed without your knowledge.

​
Password breach monitoring

PropOps periodically checks whether your password has appeared in a known data breach. This check uses a privacy-preserving method — your actual password is never sent externally. If your password is found in a breach:
  1. All your active sessions are immediately invalidated.
  2. You are signed out and cannot sign back in with the same password.
  3. You receive an email with a link to reset your password.
Reset your password using the link in the email, then sign in again with your new credentials.

​
If you are locked out

SituationWhat to do
Forgot your passwordUse Forgot password on the login page to receive a reset link by email
Cannot access your emailContact your PropOps administrator to reset your account
Re-authentication locked after too many attemptsSign out and sign back in, then retry the action
Suspicious login from an unknown locationRevoke all sessions from your profile and change your password
If you cannot resolve the issue yourself, contact your administrator or PropOps support.