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Effective date: 5 April 2026
Last updated: 5 April 2026

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1. Purpose

This Acceptable Use Policy (“AUP”) defines the boundaries of permitted conduct when using PropOps products and related services. It supplements our Terms of Service. This policy applies to both:
  • PropOps Web — a self-hosted property-operations platform for SMBs.
  • PropOps iOS — a native iOS application for solo contractors.

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2. Permitted Use

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2.1 PropOps Web

PropOps Web is designed for property operations management. You may use it to:
  • Create, manage, and track maintenance jobs and remedial works.
  • Manage contractors, tenants, landlords, and agent accounts.
  • Upload and store property-related documents, photos, and certificates.
  • Generate reports, analytics, and AI-assisted insights.
  • Communicate with stakeholders via case notes, email, and WhatsApp integrations.

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2.2 PropOps iOS

PropOps iOS is designed for solo contractor job management. You may use it to:
  • Create, manage, and track your jobs and tasks.
  • Store client details, job notes, photos, and documents.
  • Manage your schedule and job locations.
  • All data stored within PropOps iOS is for your own personal or business use.

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3. Prohibited Conduct

You must not:

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3.1 Security & Infrastructure

  • Attempt to bypass authentication, authorisation, or access controls.
  • Probe, scan, or test the vulnerability of the Service without written authorisation.
  • Introduce viruses, trojans, worms, or other malicious code.
  • Deliberately overload, flood, or disrupt the Service (denial-of-service).
  • Access accounts, data, or systems you are not authorised to access.

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3.2 Data & Content

  • Upload illegal, defamatory, obscene, or discriminatory content.
  • Store personal data that is not related to legitimate property-operations purposes.
  • Use the Service to collect, harvest, or store personal data about third parties without a lawful basis.
  • Share login credentials with unauthorised individuals.

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3.3 Commercial Misuse

  • Resell, sublicence, or redistribute access to either product without written agreement.
  • Use automated scripts, bots, or scrapers to access PropOps Web unless via our documented API with valid authentication.
  • Use either product to send spam or unsolicited communications.
  • Reverse-engineer, decompile, or create derivative works from either product.
  • Use either product in any way that violates applicable laws or regulations.
  • Facilitate money laundering, fraud, or any other criminal activity.
  • Circumvent data retention or deletion policies.

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3.5 PropOps iOS — App Store Guidelines

  • Use PropOps iOS in any way that violates the Apple App Store Review Guidelines.
  • Attempt to sideload, distribute, or install PropOps iOS outside of the Apple App Store.

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4. Resource Limits

To ensure fair access for all users:
  • API rate limits are enforced per account and per endpoint.
  • File upload sizes are subject to per-file and per-account limits.
  • Bulk operations (imports, deletions) are subject to concurrency controls.
  • Excessive automated requests may be throttled or blocked.

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5. Monitoring & Enforcement

We reserve the right to:
  • Monitor usage for compliance with this AUP.
  • Investigate suspected violations.
  • Remove or disable content that violates this policy.
  • Suspend or terminate accounts that breach this policy, with or without prior notice depending on severity.
  • Report illegal activity to law enforcement.

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6. Reporting Violations

If you become aware of any violation of this AUP, please report it to:

PropOps Technologies Ltd
Email: security@propops.app

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7. Changes

We may update this AUP from time to time. Changes will be communicated via in-app notice or email.