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This guide covers the day-to-day tasks for managing your contractor network in PropOps.

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Adding a new contractor

1

Open the contractor form

Go to Contractors in the sidebar and select Add Contractor.
2

Enter their details

Fill in the contractor’s name, company, phone number, email, and VAT number. All contact fields are encrypted at rest.
3

Set their trades

Select one or more trade categories (e.g. Plumbing, Electrical, Gas Safe). Trades determine which job types the contractor can be matched to.
4

Define their coverage area

Set the geographic radius the contractor is willing to travel. This feeds into the coverage map and smart job routing.
5

Save the contractor

Select Save. The contractor is now available for job assignment.

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Uploading certifications

Certifications track qualifications with expiry dates. PropOps sends automated reminders before a certificate lapses.
1

Open the contractor profile

Find the contractor in the list and open their profile.
2

Add a certification

Select Add Certification. Enter the certification name, issuing body, issue date, and expiry date.
3

Upload the document

Attach a copy of the certificate (PDF, JPG, or PNG). This lets your team verify credentials without contacting the contractor separately.
4

Save

The certification appears on the contractor’s profile with a status indicator — green for valid, amber for expiring soon, red for expired.
An expired certification can prevent a contractor from being matched to certain job types. Keep certifications up to date to avoid assignment gaps.

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Using the coverage map

The coverage map is the fastest way to find the right contractor for a property.
1

Open the map

Go to Contractors → Coverage Map from the sidebar.
2

Search by postcode

Enter the property postcode in the search bar. The map centres on that location and the contractor list updates to show who covers the area.
3

Filter by trade

Use the filter panel to narrow results by trade category, coverage radius, or travel time.
4

View the isochrone

Select a contractor to see their isochrone — a shaded area showing everywhere they can reach within their stated travel time, based on actual road networks.
5

Check local vs nationwide

Use the Local tab to see contractors whose coverage overlaps your map view, or Nationwide for contractors who operate across the UK.

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Reassigning a contractor

You can change the contractor on a job at any point before the job is closed.
  1. Open the job and select Edit.
  2. Clear the current contractor and search for a new one.
  3. Save the job — the new contractor receives a notification and the previous one is notified of the reassignment.

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Monitoring contractor performance

Use the Reports section to review contractor activity:
  • Jobs completed — how many jobs each contractor has finished.
  • Average completion time — how quickly they complete work.
  • Recall rate — how often their work is recalled for further attention.
  • Certification status — which certifications are current, expiring, or expired.
This data helps you make informed decisions about which contractors to prioritise for future work.