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This guide explains how to monitor email delivery and troubleshoot issues in PropOps Web.

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Viewing the email log

Every email sent by PropOps Web is recorded in the email log. Use it to check whether an email was delivered, bounced, or failed.
1

Open the email log

Go to Admin → Email Log.
2

Search or filter

Use the search bar to find emails by recipient address. You can also filter by date range or delivery status.
3

View email details

Click any entry to see the full details — recipient, which notification was sent, delivery status, timestamp, and the linked job or user record.

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Understanding email statuses

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Troubleshooting

  • Check the Email Log in Admin → Email Log to see if the email was sent
  • Check your spam or junk folder
  • Verify that your email address is correct in your user profile
  • Ask your administrator to check the email configuration
  • This is usually a domain configuration issue — ask your administrator to check SPF, DKIM, and DMARC records
  • Mark emails from your PropOps Web instance as “not spam” to train your email client
  • Add the sender address to your contacts
  • Some notifications are only sent to specific roles (e.g. contractor updates only go to the assigned contractor)
  • Check with your administrator whether the notification type is enabled
  • Check the Email Log to confirm whether the system attempted to send it
If you’re an administrator and need to configure email delivery, set up Brevo, or customise email templates, see the Email Configuration developer documentation.