> ## Documentation Index
> Fetch the complete documentation index at: https://help.propops.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Acceptable Use Policy

> Acceptable use rules for PropOps products — prohibited activities, security responsibilities, and the consequences of policy violations.

<Info>
  **Effective date:** 5 April 2026\
  **Last updated:** 5 April 2026
</Info>

## 1. Purpose

This Acceptable Use Policy ("AUP") defines the boundaries of permitted conduct when using PropOps products and related services. It supplements our [Terms of Service](/legal/terms-of-service).

This policy applies to both:

* **PropOps Web** — a self-hosted property-operations platform for SMBs.
* **PropOps iOS** — a native iOS application for solo contractors.

***

## 2. Permitted Use

### 2.1 PropOps Web

PropOps Web is designed for property operations management. You may use it to:

* Create, manage, and track maintenance jobs and remedial works.
* Manage contractors, tenants, landlords, and agent accounts.
* Upload and store property-related documents, photos, and certificates.
* Generate reports and analytics.
* Communicate with stakeholders via case notes, email, and WhatsApp integrations.

### 2.2 PropOps iOS

PropOps iOS is designed for solo contractor job management. You may use it to:

* Create, manage, and track your jobs and tasks.
* Store client details, job notes, photos, and documents.
* Manage your schedule and job locations.
* All data stored within PropOps iOS is for your own personal or business use.

***

## 3. Prohibited Conduct

You must **not**:

### 3.1 Security & Infrastructure

* Attempt to bypass authentication, authorisation, or access controls.
* Probe, scan, or test the vulnerability of the Service without written authorisation.
* Introduce viruses, trojans, worms, or other malicious code.
* Deliberately overload, flood, or disrupt the Service (denial-of-service).
* Access accounts, data, or systems you are not authorised to access.

### 3.2 Data & Content

* Upload illegal, defamatory, obscene, or discriminatory content.
* Store personal data that is not related to legitimate property-operations purposes.
* Use the Service to collect, harvest, or store personal data about third parties without a lawful basis.
* Share login credentials with unauthorised individuals.

### 3.3 Commercial Misuse

* Resell, sublicence, or redistribute access to either product without written agreement.
* Use automated scripts, bots, or scrapers to access PropOps Web unless via our documented API with valid authentication.
* Use either product to send spam or unsolicited communications.
* Reverse-engineer, decompile, or create derivative works from either product.

### 3.4 Legal & Regulatory

* Use either product in any way that violates applicable laws or regulations.
* Facilitate money laundering, fraud, or any other criminal activity.
* Circumvent data retention or deletion policies.

### 3.5 PropOps iOS — App Store Guidelines

* Use PropOps iOS in any way that violates the [Apple App Store Review Guidelines](https://developer.apple.com/app-store/review/guidelines/).
* Attempt to sideload, distribute, or install PropOps iOS outside of the Apple App Store.

***

## 4. Resource Limits

To ensure fair access for all users:

* API rate limits are enforced per account and per endpoint.
* File upload sizes are subject to per-file and per-account limits.
* Bulk operations (imports, deletions) are subject to concurrency controls.
* Excessive automated requests may be throttled or blocked.

***

## 5. Monitoring & Enforcement

We reserve the right to:

* Monitor usage for compliance with this AUP.
* Investigate suspected violations.
* Remove or disable content that violates this policy.
* Suspend or terminate accounts that breach this policy, with or without prior notice depending on severity.
* Report illegal activity to law enforcement.

***

## 6. Reporting Violations

If you become aware of any violation of this AUP, please report it to:

<Card>
  **PropOps Technologies Ltd**\
  Email: [security@propops.app](mailto:security@propops.app)
</Card>

***

## 7. Changes

We may update this AUP from time to time. Changes will be communicated via in-app notice or email.