> ## Documentation Index
> Fetch the complete documentation index at: https://help.propops.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> PropOps Web is the UK enterprise property maintenance platform — connecting jobs, contractors, agents, landlords, and tenants in one system.

PropOps Web gives property management teams a single place to run the entire maintenance workflow — from the moment a job is raised to final payment and close-out. It is built exclusively for the United Kingdom market and meets UK GDPR, Data Protection Act 2018, and financial compliance requirements.

## Who PropOps Web is for

PropOps Web serves everyone involved in property maintenance:

* **Staff** — your internal team who manage jobs, contractors, and the platform itself
* **Agents** — lettings or management agents responsible for properties and branches
* **Contractors** — trade professionals who receive, action, and complete jobs

## What PropOps does

<CardGroup cols={2}>
  <Card title="Job management" icon="wrench" href="/features/job-management">
    Run the full job lifecycle — create, assign, update, approve, complete, and archive. SLA tracking, approval gates, amendment requests, and recalls are built in.
  </Card>

  <Card title="Multi-branch operations" icon="building">
    Manage multiple branches with per-branch SLA enforcement. Branch-level performance analytics and configurable sharing rules keep large organisations in control.
  </Card>

  <Card title="Contractor management" icon="hard-hat">
    Track trades, certifications, and coverage areas. An interactive map shows contractor reach using isochrone travel-time visualisation.
  </Card>

  <Card title="Financial tracking" icon="sterling-sign">
    Record payments, calculate VAT, and generate financial reports. Every invoice is immutable once issued.
  </Card>

  <Card title="Notifications" icon="bell">
    Real-time push notifications on web, iOS, and desktop. In-app notification centre, email threading, and WhatsApp messaging keep everyone informed.
  </Card>

  <Card title="UK GDPR compliance" icon="shield-check">
    Versioned consent recording, right-of-access data exports, configurable retention periods, and all personally identifiable information encrypted at rest — both in the database and on disk.
  </Card>
</CardGroup>

## Account types

PropOps Web uses five account types, each with its own set of capabilities and permissions:

| Account type   | Typical role                                                             |
| -------------- | ------------------------------------------------------------------------ |
| **Staff**      | Platform administrators and internal operations team                     |
| **Agent**      | Lettings or property management agents, assigned to one or more branches |
| **Contractor** | Trade professionals who carry out maintenance works                      |

Permissions within each account type are configurable by your administrator using role-based access control (RBAC). See [Account Types](/account-types) for a full breakdown.

## Install PropOps Web as an app

PropOps Web is a Progressive Web App (PWA). You can install it on any device without visiting an app store.

On most browsers, look for an **Install** or **Add to Home Screen** prompt in the address bar or browser menu. Once installed, PropOps behaves like a native app — it opens in its own window and works with your device's notification system.

<CardGroup cols={2}>
  <Card title="Quick Start" icon="rocket" href="/quickstart">
    Log in, complete onboarding, and create your first job.
  </Card>

  <Card title="Account Types" icon="users" href="/account-types">
    Understand the five roles and how permissions work.
  </Card>

  <Card title="Installation" icon="server" href="/installation/requirements">
    Deploy PropOps on your own VPS or server using Docker.
  </Card>

  <Card title="Job Management" icon="list-check" href="/features/job-management">
    Create, assign, track, and close jobs with a full audit trail.
  </Card>

  <Card title="API Reference" icon="code" href="/api/overview">
    Integrate PropOps into your workflows with the REST API.
  </Card>
</CardGroup>