> ## Documentation Index
> Fetch the complete documentation index at: https://help.propops.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Email System

> View the email log, check delivery status, and troubleshoot email issues in PropOps Web.

This guide explains how to monitor email delivery and troubleshoot issues in PropOps Web.

***

## Viewing the email log

Every email sent by PropOps Web is recorded in the email log. Use it to check whether an email was delivered, bounced, or failed.

<Steps>
  <Step title="Open the email log">
    Go to **Admin → Email Log**.
  </Step>

  <Step title="Search or filter">
    Use the search bar to find emails by recipient address. You can also filter by date range or delivery status.
  </Step>

  <Step title="View email details">
    Click any entry to see the full details — recipient, which notification was sent, delivery status, timestamp, and the linked job or user record.
  </Step>
</Steps>

***

## Understanding email statuses

| Status        | Meaning                                                                |
| ------------- | ---------------------------------------------------------------------- |
| **Sent**      | The email was dispatched successfully                                  |
| **Delivered** | The recipient's mail server accepted the email                         |
| **Bounced**   | The email could not be delivered (invalid address, full mailbox, etc.) |
| **Failed**    | The email failed to send (configuration issue or server error)         |

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="I'm not receiving emails">
    * Check the **Email Log** in **Admin → Email Log** to see if the email was sent
    * Check your spam or junk folder
    * Verify that your email address is correct in your user profile
    * Ask your administrator to check the email configuration
  </Accordion>

  <Accordion title="Emails are going to spam">
    * This is usually a domain configuration issue — ask your administrator to check SPF, DKIM, and DMARC records
    * Mark emails from your PropOps Web instance as "not spam" to train your email client
    * Add the sender address to your contacts
  </Accordion>

  <Accordion title="A notification I expected didn't arrive">
    * Some notifications are only sent to specific roles (e.g. contractor updates only go to the assigned contractor)
    * Check with your administrator whether the notification type is enabled
    * Check the **Email Log** to confirm whether the system attempted to send it
  </Accordion>
</AccordionGroup>

<Tip>
  If you're an administrator and need to configure email delivery, set up Brevo, or customise email templates, see the [Email Configuration](/api/email) developer documentation.
</Tip>