> ## Documentation Index
> Fetch the complete documentation index at: https://help.propops.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics Reports

> Financial and user activity reports in PropOps — understand organisation performance, job volumes, and contractor spend.

Reports give you structured, detailed views of financial data, staff activity, and branch performance — beyond the at-a-glance stats on the dashboard. Access reports from the **Reports** section in the sidebar.

## Financial report

The financial report shows a complete breakdown of money in and out across all jobs, grouped by branch.

### What it covers

For each branch, the report lists every job with:

* **Job reference and title** — the identifier and description of the work
* **Property address** — where the job was carried out
* **Agent and contractor** — who managed and carried out the work
* **Agent amount (client comms)** — the agreed charge to the client
* **Contractor amount** — what was paid or owed to the contractor
* **In-house commission** — the portion retained by your organisation
* **Payment status** — whether client payment has been received, contractor payment sent, and commissions settled

Branch-level and organisation-wide totals are shown at the bottom of each section.

### Accessing the report

<Steps>
  <Step title="Go to Reports">
    Select **Reports → Financial** from the sidebar navigation.
  </Step>

  <Step title="Search and filter">
    Use the search bar to filter by branch name, property address, job reference, or job title. Results update as you type.
  </Step>

  <Step title="Review by branch">
    Jobs are grouped alphabetically by branch. Expand a branch to see individual job rows and the branch subtotal.
  </Step>
</Steps>

<Info>
  The financial report covers up to 2,000 jobs at a time. If your organisation has a large volume of jobs, use the search filter to focus on a specific branch or property.
</Info>

## User report

The user report shows how staff members are contributing to the platform — useful for understanding workload distribution and account activity.

### What it covers

The summary table lists every staff account with counts of:

* **Jobs added** — jobs created by this user
* **Case notes added** — notes written on job records
* **Files added** — documents and photos uploaded
* **Accounts created** — new user accounts set up
* **Branches created** — new branches added to the system
* **Last activity** — when the user was last active

The detail section shows the same data broken down job by job, including the case notes written and files uploaded on each one. You can also see a list of accounts and branches created by each staff member.

### Filtering

Use the search bar to filter by staff name, email address, or job reference. Use the **Staff member** filter to focus the report on a single user.

Pagination controls let you step through large detail tables.

## Branch performance

Branch performance analytics score each branch on a 0–100 scale with a letter grade from A+ to D. The score takes into account:

* **Job completion time** — average days from creation to completion
* **Payment speed** — how quickly invoices are settled
* **Quote acceptance rate** — the proportion of quoted jobs that proceed
* **Revenue** — total job value processed through the branch

The analytics view highlights your **top performing branches** and flags **branches needing attention** — those with below-average scores or specific problem indicators.

You can compare two branches side by side to identify best practices and close performance gaps.